Inside Sales Representative


Receives telephone requests for quotations, order, lead times, and product information/specifications from customers. Makes quotations, writes orders, and relays pertinent order information to customers. Coordinates with outside salesmen on product availability and price. Generates sales and profits through telephone contacts.

Performs duties within Sales Office where customer contact is a prime responsibility.

Complies with all Diamond Hill Plywood Company established credit/collections procedures; and complies with all pertinent OSHA and DHP safety procedures.

Essential Duties and Responsibilities

  • Makes sales  telephone calls to current and prospective customers to solicit and obtain order
  • Receives telephone  request for price quotations, order changes, adjustments, cancellations, and  product specifications, directly from customers. Achieves and maintains  rapport with customers and works to give them the best possible service
  • Uses computer to  retrieve customer information, stock status information, the status of  customer orders, and to make changes on customer orders
  • Ensures correct  codes are used and enters work orders
  • Informs customers  of back order status, price changes, or delivery schedule changes, and sales  specials
  • Provides service  to walk-in customer and make over-the-counter sales
  • Assists outside  sales representatives by checking inventory and status of back orders and  making calls to vendors seeking special products
  • Follows corporate  credit procedures
  • May also perform a  variety of purchasing duties to include buying specialty products and/or  inter-branch purchases
  • May also call  vendors for market updates and publish new price lists
  • May also, perform  other duties and assignments as required to meet the operational needs of the  company

Supervisory Responsibilities

  • This position has no supervisory responsibilities

Education, Qualifications and Experience

  • Minimum formal education: High school graduate with some technical training or  college. Computer skills essential

  • Minimum job content knowledge: Knowledge of wide variety of building products.  Excellent interpersonal skills and pleasant telephone manner. Good  mathematical skills
  • Minimum experience: Two to three years job related experience, or two to three years  on-the-job experience.

 Physical Demands

  • Job involves sitting and answering telephone  most of the day. Some time spent standing and walking. High level of  concentration needed to respond accurately to customer needs.













Diamond Hill Plywood is an Equal Opportunity Employer

Diamond Hill Plywood is an Equal Opportunity Employer Diamond Hill Plywood is an Equal Opportunity Employer Diamond Hill Plywood Company is an equal opportunity employer and makes decisions related to compensation and all terms, conditions, and privileges of employment on the basis of merit. The Company provides equal employment opportunities without regard to age, sex (including pregnancy), color, race, creed, religion (including religious dress or religious grooming), national origin or ancestry, sexual orientation, military or veteran status, physical, visual or mental disability, medical condition, genetic information, gender expression, gender identity, or any other consideration made unlawful by federal, state, or local laws. This relates to all phases of employment, including but not limited to recruitment, employment, transfer, rates of pay and other forms of compensation, benefits, layoff, recall, corrective action, termination, selection for training, use of facilities, and participation in all Company-sponsored employee activities.

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At DHP, we are committed to the safety of our employees. Recently, our company was awarded with the South Carolina Trucking Association's Truck Safety Award.
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